The Norp’s products are designed and shaped for any lifestyle. We generally recommend ordering your usual size but, if you prefer a roomier fit, order a size up. Please refer to our Product Sizing & Details

If you have any questions on sizing and fit, give us a shout at support@thenorp.com or send us a chat message, and we will be happy to help!

Our warehouse ships orders very quickly which makes it extremely difficult for us to make changes to orders once they are placed. Because of this, we are not able to guarantee any requested changes to an order after it is placed. If you do need to make a change, we will do our best! Please reply to your order confirmation email for the quickest response

Option 1: Use the Return Shipping Label Provided

1. Complete the returns form printed on the back of your packing slip with your return details.

2. Securely package your item(s), ensuring your original packing slip is included.

3. Use the Return Shipping Label provided in your original order and drop off at your nearest UPS location.

4. Once your item(s) have been received and have passed our inspection, you will receive an email notification advising your refund has been processed. Please allow up to 2 weeks for us to receive and process your return.

*We will deduct a $6.00 returns processing fee from your order refund unless:

  • Your order was delivered damaged
  • You received the incorrect merchandise (size, color, or item altogether)
  • You want to initiate an exchange for another item

Option 2: Pay Your Own Return Postage

1. Complete the returns form printed on the back of your packing slip with your return details.
2. Securely package your item(s), ensuring your original packing slip is included.

3. Email support@thenorp.com with your return Tracking Number & the Courier Company name you have used to return the item(s).
4. Send your return item(s) back to our Distribution Center. The return address for our Distribution Center can be referenced on the original return label provided.
5. Once your item(s) have been received and have passed our inspection, you will receive an email notification advising your refund has been processed. Please allow up to 2 weeks for us to receive and process your return.

**The Norp is not liable for any return parcels lost in transit.

The Norp products are made in small batches and can go out of stock quickly. Some of our products are restocked regularly, while others are limited edition releases and will not be restocked.

If a product you would like is currently out of stock, you can select the size and color you would like and sign up with your email for a notification when it is back in stock. As our products are available on a first-come, first-serve basis, this is the best way to get the first shot at a product you are looking for!

If you have any questions about stock levels, or restocking times, feel free to reach out to us at support@thenorp and we will be happy to provide current updates.

The Norp is unable to honor sale pricing outside of the posted sale date. Sale prices apply to in-stock items only and we are unable to do “rain checks” for out of stock products.
Only one discount code may be applied to each purchase. We do not offer double discounts. In instances of large site-wide discounts, additional discounts are temporarily unavailable to use during the sale term.
We do make an exception for rewards codes, which can be used with other discount codes and during sales.
Yes! Items purchased on sale are still eligible for return or exchange according to our normal 30-day return policy.
Yes! We do offer Gift Cards. Currently, they are offered at various $50/$100 increments but if you would like a different amount, feel free to reach out to us at support@thenorp and we can make any amount happen! Gift card codes can be applied during checkout and do not expire.

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