RETURNS POLICY

  • To be considered for a return, all goods must be returned within 30 days of delivery.
  • All product(s) must be in original condition with tags attached.
  • The packing slip must be included as proof of purchase.
  • Returns are carefully inspected upon receipt. Any returns that do not pass our inspection will not be refunded and you will be notified.
  • If you would like a different size or color, please send your order back for a full refund and place a new order for the correct size/color.
  • Damaged or faulty goods – In the rare occasion that you receive an item that is not in perfect condition, please contact us at support@thenorp.com to arrange an exchange.

 

RETURNS PROCESS

Option 1: Use the Return Shipping Label Provided

  1. Complete the returns form printed on the back of your packing slip with your return details.
  2. Securely package your item(s), ensuring your original packing slip is included.
  3. Use the Return Shipping Label provided in your original order and drop off at your nearest UPS location.
  4. Once your item(s) have been received and have passed our inspection, you will receive an email notification advising your refund has been processed. Please allow up to 2 weeks for us to receive and process your return.

*We will deduct a $6.00 returns processing fee from your order refund unless:

  • Your order was delivered damaged
  • You received the incorrect merchandise (size, color, or item altogether)
  • You want to initiate an exchange for another item

Option 2: Pay Your Own Return Postage

  1. Complete the returns form printed on the back of your packing slip with your return details.
     
  2. Securely package your item(s), ensuring your original packing slip is included.

    3. Email support@thenorp.com with your return Tracking Number & the Courier Company name you have used to return the item(s).
     
  3. Send your return item(s) back to our Distribution Center. The return address for our Distribution Center can be referenced on the original return label provided.
     
  4. Once your item(s) have been received and have passed our inspection, you will receive an email notification advising your refund has been processed. Please allow up to 2 weeks for us to receive and process your return.

**The Norp is not liable for any return parcels lost in transit.

 FAQs

What is the status of my return?

Returns and exchanges, once received, are processed within 24-48 business hours. Please note, it may take 5-10 business days for your return to arrive at our returns facility before it can be processed. You will receive an automated email notification confirming the receipt of the return package.

When facilitating a return or an exchange, we advise that you keep all tracking information. 

When will I receive my refund?

Once your return package is received, it is processed and inspected before we proceed in issuing a refund for the respective item(s). All refunds are issued back to the original payment method. 

Upon processing your return, you will receive an email confirming we have issued your refund. It can take an additional 3-5 business days for your refund to post depending on your financial institution. PayPal and Amazon Pay may take up to 2 weeks.

If it has been longer than 10 business days and you still do not see the credit reflected in your account, please contact our Customer Experience Team at support@thenorp.com and we will provide you with a reference number for your bank.

My refund is going to a closed credit/debit card 

Banking regulations require us to process refunds back to the original payment method used on the order. 

If you have closed your account or were issued a new credit card with an updated number, your financial institution will return the funds to the new card automatically or issue a check. 

For additional information, kindly contact your banking institution for their exact guidelines.